GENERAL TERMS AND CONDITIONS OF SALE

IR Transfer
Os. Złota Podkowa, 31-352 Kraków, Poland
Email: contact@ir-transfer.com
Phone: +48 729 532 960

 

§1 – General Provisions

 

These General Terms and Conditions of Sale (hereinafter the “Terms and Conditions”) govern all services provided by IR Transfer, including:

• private transportation and transfers;

• airport transfers;

• private, intercity and long-distance journeys;

• private chauffeur services;

• private concierge services;

• bespoke services and arrangements;

• subscription-based services or services subject to an individual agreement.

Any booking made with IR Transfer constitutes acceptance of these Terms and Conditions.

 

§2 – Definitions

 

Service Provider: IR Transfer.

Client: any individual or legal entity booking or using a service provided by IR Transfer.

Service: any service offered by IR Transfer, including private transportation, transfers, chauffeur services, concierge services or bespoke arrangements.

Booking: a service request accepted by IR Transfer in accordance with these Terms and Conditions and, where applicable, following receipt of payment.

The maximum number of passengers and luggage capacity depend on the vehicle assigned to the service and will be confirmed at the time of booking.

 

§3 – Scope of Application

 

IR Transfer provides its services within the territory of Poland.

IR Transfer undertakes to provide a professional, punctual and discreet service in accordance with the information confirmed at the time of booking.

Where necessary, IR Transfer may assign a vehicle different from the one initially anticipated for a booking, provided that the replacement vehicle is suitable for the number of passengers, luggage and service requirements.

 

§4 – Booking and Contract Formation

 

4.1 – Booking Methods

Bookings may be made:

• directly by the Client through the IR Transfer website;

• by contacting IR Transfer directly, including via WhatsApp.

When a Client contacts IR Transfer directly via WhatsApp or another accepted means of communication, IR Transfer may prepare and arrange the booking on behalf of the Client based on the information provided.

Before accepting an offer or confirming a booking, the Client is responsible for reviewing these Terms and Conditions, as well as the applicable pricing and conditions available on the IR Transfer website.

The Client is also responsible for checking the information provided in the offer and booking confirmation email.

Acceptance of an offer and confirmation of a booking imply that the Client has had the opportunity to review these Terms and Conditions and any specific conditions applicable to the booking.

 

4.2 – Information Required for Booking

The Client must provide all information necessary to organize the service, including:

• requested date and time;

• pick-up and destination locations;

• number of passengers;

• quantity and, where necessary, characteristics of luggage;

• flight information, where relevant;

• contact details enabling IR Transfer to reach the Client.

The information provided by the Client must be accurate and complete.

A booking is considered confirmed once it has been validated by IR Transfer and payment has been received, unless otherwise agreed in writing.

 

4.3 – Concierge Services

For concierge services requiring personalized arrangements, the booking process may include:

1. a request submitted through the website;

2. direct contact with IR Transfer;

3. an email sent to contact@ir-transfer.com containing the necessary information.

The email may include, in particular:

• dates of stay;

• number of participants;

• flight information, where applicable;

• accommodation details;

• special requests and requested services.

IR Transfer may then provide the Client with a personalized proposal.

The service is confirmed once the proposal has been accepted and, unless otherwise agreed, payment has been received.

 

4.4 – Services Subject to an Individual Agreement

Certain services, including regular private chauffeur services or subscription-based services, may be subject to a separate individual agreement between IR Transfer and the Client.

In such cases:

• specific conditions are defined in the agreement;

• the agreement must be accepted and signed by the parties where required;

• the payment, cancellation, refund and any other specific terms set out in the agreement shall apply to the relevant service.

In the event of any discrepancy between these Terms and Conditions and the specific provisions expressly set out in an individual agreement, the provisions of the individual agreement shall apply to the relevant service, subject to any mandatory provisions of applicable law.

 

§5 – Payment

 

For standard bookings, payment must be made in advance at the time of booking, unless otherwise agreed in writing or otherwise provided for in an individual agreement.

Accepted payment methods may include:

• credit/debit card;

• Apple Pay;

• Google Pay;

• online payment link;

• cash, where this payment method has been expressly accepted by IR Transfer.

A booking is considered definitively confirmed only once payment has been received, unless otherwise agreed.

For services subject to an individual agreement, the payment terms specified in that agreement shall apply.

 

§6 – Prices

 

Prices displayed on the website correspond to the rates applicable at the time of booking.

IR Transfer reserves the right to modify its prices at any time.

Any subsequent price change shall not apply to bookings that have already been confirmed and paid for.

The price applicable to a confirmed booking is the price communicated and accepted at the time of booking.

Where a booking is made directly via WhatsApp or another communication channel, the price communicated to the Client in the offer or confirmation constitutes the applicable rate for that booking.

 

§7 – Extras, Waiting Time and Specific Booking

 

Conditions

 

IR Transfer may offer additional services and options, including:

• additional waiting time;

• lunch boxes;

• other supplementary services or options adapted to the service.

The availability, price and applicable conditions for such extras shall be communicated to the Client before confirmation when they are booked in advance.

When an extra is booked and accepted in advance by the Client, it is added to the booking and becomes an integral part of the confirmed service.

 

Additional Waiting Time

 

When waiting time is included in the price of a service, its duration and schedule are specified in the offer or booking confirmation email.

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The included waiting time constitutes the period covered by the initial service price.

When the included waiting time is exceeded during the performance of the service, any additional time shall be considered additional waiting time and may be charged at the applicable rate, even if such additional time was not booked or confirmed in advance.

Any additional hour that has commenced shall be charged as a full hour.

The standard rate for an additional hour is PLN 150 per commenced hour, unless a different rate is expressly stated in the booking confirmation email or an individual agreement.

For example, where a service includes 4 hours of waiting time and the Client exceeds this period, the commencement of an additional hour shall result in the full corresponding hour being charged.

No prior booking or confirmation of an additional hour is required when such additional time results from exceeding the waiting time included in the service.

 

Lunch Boxes and Other Extras

 

Lunch boxes and other additional options are available depending on the service concerned.

Their price, quantity and specific conditions shall be communicated to the Client before confirmation and included in the booking confirmation email.

When a Client accepts a lunch box or another extra, it is added to the booking and becomes payable in accordance with the conditions communicated at the time of confirmation.

 

Booking Confirmation Email

 

The booking confirmation email sent by IR Transfer constitutes an essential reference for the specific conditions applicable to the booking.

It may specify, in particular:

• the date and time of the service;

• pick-up and destination locations;

• the vehicle or vehicle category;

• the number of passengers;

• services included;

• included waiting time and its schedule;

• applicable rates for additional hours;

• selected extras, including lunch boxes;

• the total booking price;

• any other specific conditions agreed between IR Transfer and the Client.

The Client is responsible for checking the information contained in the booking confirmation email and notifying IR Transfer of any error or omission as soon as possible.

In the event of any discrepancy between these Terms and Conditions and the specific conditions expressly confirmed in the booking confirmation email, those specific conditions shall apply to the relevant booking, subject to any mandatory provisions of applicable law.

 

§8 – Cancellation and Refunds

 

For standard transportation bookings:

• more than 3 days before the scheduled service date: 10% of the total amount will be retained and 90% will be refunded;

• 3 days or less before the scheduled service date: the full booking amount is due and no refund will be issued;

• in the event of a no-show: the full booking amount is due and no refund will be issued.

For services subject to an individual agreement, the cancellation and refund conditions specified in the relevant agreement shall apply.

Any cancellation request must be submitted to IR Transfer in writing, by email or through any other communication method accepted by IR Transfer.

 

§9 – Client Obligations

 

The Client agrees to:

• provide accurate and complete information;

• promptly communicate any changes concerning the booking;

• comply with the agreed pick-up time and location;

• comply with the safety rules applicable during transportation;

• respect the vehicle and its equipment;

• not transport prohibited or dangerous items;

• be responsible for any damage caused to the vehicle or its equipment by the Client or persons travelling with them where such damage results from negligent or inappropriate behaviour.

The Client must also ensure that the number of passengers and amount of luggage correspond to the information provided at the time of booking.

 

§10 – Delays, Traffic and Force Majeure

 

IR Transfer will make every reasonable effort to comply with the agreed schedules.

However, IR Transfer shall not be held liable for delays resulting from circumstances beyond its control, including:

• traffic congestion and road conditions;

• accidents or roadworks;

• weather conditions;

• road closures or restrictions;

• public or private events affecting traffic;

• administrative decisions or measures;

• strikes;

• other events constituting force majeure.

IR Transfer may adapt the route or service arrangements where necessary to ensure the safety and continuity of the service.

 

§11 – Liability

 

IR Transfer undertakes to provide its services professionally and with due care.

IR Transfer shall not be held liable for:

• personal belongings forgotten or left in the vehicle;

• indirect losses or indirect consequences resulting from a delay;

• decisions, delays or actions of third parties;

• consequences resulting from incorrect or incomplete information provided by the Client;

• circumstances beyond the control of IR Transfer.

The limitations of liability set out in these Terms and Conditions shall apply to the extent permitted by applicable law.

 

§12 – Complaints

 

Any complaint concerning a service must be submitted to IR Transfer as soon as possible, preferably in writing, to: contact@ir-transfer.com

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Where possible, the complaint should specify:

• booking details;

• service date;

• nature of the issue encountered;

• any information or documents relevant to its review.

IR Transfer will review the complaint and respond to the Client within a reasonable period of time.

 

§13 – Right of Withdrawal

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Where applicable law grants consumers a right of withdrawal for a distance contract, such right shall apply in accordance with the applicable legal provisions and subject to any statutory exceptions.

Where the service falls within a statutory exception to the right of withdrawal, the corresponding legal provisions shall apply.

 

§14 – Personal Data

 

The Client's personal data is processed in accordance with the Privacy Policy available on the IR Transfer website.

Data may be used, in particular, to process bookings, communicate with the Client, organize services and carry out administrative and commercial follow-up related to the service.

 

§15 – Applicable Law and Disputes

 

These Terms and Conditions are governed by Polish law, subject to any mandatory provisions applicable to consumers.

Any dispute shall be handled in accordance with the jurisdictional rules provided for by applicable law.

Where permitted by law, the competent courts of Kraków may have jurisdiction over disputes concerning IR Transfer.

 

§16 – Acceptance of the Terms and Conditions

 

Booking a service with IR Transfer means that the Client acknowledges having read and accepted these General Terms and Conditions of Sale.

Where the Client enters into an individual agreement with IR Transfer, the specific conditions set out in that agreement shall also apply to the relevant service.

These Terms and Conditions may be updated periodically. The version applicable to a booking is the version accepted by the Client at the time of booking.